FAQ
Coworking at the Pioneer Collective
What are the access hours for each membership type?
We staff the front desk Monday-Friday between 9am-5pm. Members may access the space outside of those hours according to the details of their membership type.
Resident Access - 24/7 access
Community Access - 8am-5pm access
*There is a $5 non-refundable activation fee for key fobs.
Do unused membership days roll over to next month?
No. If a member finds they are consistently not using the allotted days in their membership, we encourage them to switch to a plan with fewer days. Alternatively, if a member is consistently running out of access days during a month, we encourage them to upgrade.
Is the WiFi/network secure?
We take network security seriously. You can read about our security protocols here.
How does the conference room hours allotment work? Do hours roll over?
All small and medium sized conference rooms are available to book using your credits. 1 hour equals one credit. Credits do not roll over. If you need more hours in a month, you can book additional meetings at a steeply discounted members price of $25/hour in Seattle and $20/hour in Tacoma. These will be added to your next invoice.
How do I book a conference room?
You can book a conference room in the TPC Member’s portal Monday - Friday 8 am - 5 pm. We also have an app available for iOS or Android! For after hours bookings, please see a staff member.
Where should I take a call?
All of our locations have phone booths that are available on a first come first serve basis.
How will I be billed?
If you'd like to be billed on a month-to-month basis, a credit card will need to be placed on file to start your membership. We use a rolling bill cycle so you may begin on any day of the month, and that will be your bill date moving forward. We do not prorate months. Credit card subscriptions are processed via Stripe, a certified level PCI Level 1 Service Provider. If you'd like to take advantage of a prepaid discount, you will need to pay via check.
My credit card changed, where can I update my payment information?
You can update your payment details at any time in the TPC Member’s portal. See step-by-step instructions here.
Do you host member happy hours and social events? Will I meet new people?
Yes, we host regular member happy hours, lunch trips and after-work events (film screenings, parties, classes etc.) Whether or not you meet new people is up to you! If that's important to you then make sure you introduce yourself to fellow coworkers, attend happy hours, strike up conversations at the coffee bar, and participate on the Slack channels. We also encourage members to organize their own get-togethers and events. If you have an idea, give us a shout! We do our best to facilitate an active and welcoming member community, but you'll get out of it what you put in!
What are the collaborative benefits of coworking?
That is an interesting question and one I think needs to be addressed more honestly by the greater coworking community/industry. The truth is, it really depends on the member, their line of work, and their goals. If you are a remote salesperson working for a company in another state, it's unlikely that you will be able to collaborate during the regular workday with a Javascript programmer who works in an entirely different industry. You can definitely enjoy the benefits of working among other human beings without needing to "collaborate" with them on your daily work. That being said, collaboration can take many forms. For example, a member might hire a coworker who owns a photography business to shoot a wedding, or someone might ask the UX designer that sits next to them to review the resume of a potential design hire. Members who realize that they share the same commute might start biking to work together and folks interested in learning to code at night may start a meetup.
While we'll throw the occasional mixer or brainstorming lab, the organic connections are what we really try to cultivate at TPC. Furthermore, we know all our members are hardworking, busy individuals and we value their time. We promise to never burden members with over engineered ice-breaking gimmicks or cheesy corporate events. If it's not fun, and it doesn't benefit the members, we won't host it.
Does TPC offer long term discounts?
Sure! If you'd like to prepay via check, we will offer the following prepaid discounts on memberships and mail service. All sales are final and no refunds will be given after prepayment is made and discount is applied.
6 month prepayment - 10% off
12 month prepayment - 20% off
Checkout all membership discounts and promotions here.
How do you handle cancellations?
We ask that members give seven calendar days written notice for all cancellations.
If I cancel my membership mid-month, can you prorate my bill for the month?
No.
How much does a keycard cost?
There is a one-time fee of $5 to issue a key fob to a new member.
Can I use The Pioneer Collective as my business address?
Only members who opt in to mail service (in addition to a coworking membership), have a form 1583 on file, and are issued an official private mailbox (PMB), may use the Pioneer Collective as their business address.
Can I ship packages or have mail delivered to the Pioneer Collective?
The Pioneer Collective is an USPS Commercial Mail Registered Agent (CMRA). Mail service is available to members for $50/month. You will need to complete a form 1583 and provide the necessary identification, at which point we can issue you a PMB. An example is shown below:
[Your name or company]
1102 A Street
Suite 300 #555
Tacoma, WA 98402
Can I bring guests?
Yes. Each membership comes with an allotment of guests passes each month. Passes do not roll over. Additional guest passes may be purchased at a discounted member’s rate. Visitors do not count toward this allotment.
What is the difference between guests and visitors?
Visitors are people who stop in for a short time to meet with or visit a member for less than two hours. Examples include family members visiting for lunch, clients or potential customers, or interview candidates. Guests are colleagues or friends who make use of the coworking space, generally for longer than two hours.
May I hold an event or meetup at the Pioneer Collective?
We offer one 50% off evening event to all members each year ($750). The event must be business-related and a guest list must be managed. Members will be in charge of returning the space to workday conditions.
How do I get to TPC and where can I park?
Our Addresses
Belltown: 92 Lenora Street, Seattle, WA 98121
Ballard: 5101 14th Ave NW, Seattle, WA 98107
Parking Information
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